Frequently Asked Questions (FAQs)

PWNHealth
PWNHealth is an independent licensed physician network that provides physician services to you in connection with Enzo Clinical Labs. PWNHealth services include clinical oversight of laboratory testing, including physician evaluation of test requests, ordering tests (if appropriate), consults, education sessions, review of test results, and administrative services. These services are independent from the lab testing centers and from Enzo Clinical Labs.

Enzo is working with PWNHealth LLC and its affiliated professional entities (collectively, PWN) to provide independent physician services to you in connection with GoTestMeNow™. PWN services include physician oversight of all tests based upon the information that you share and evaluating results once available. If one or more of your results indicates that you need prompt attention, or is a positive sexually transmitted disease (STD) or HIV result, you will receive a call directly from the PWN team. All of your results will be available on your GoTestMeNow™ account. You will see the amount of fees Enzo is collecting from you on behalf of PWN for their services to you.

PWNHealth provides clinical oversight and care coordination (including independent physician review of test orders) for lab testing programs nationwide. PWNHealth physicians use technology-assisted protocols to facilitate triage, evaluation, patient education and post-test telehealth consults to ensure patients proceed along the appropriate care pathway in a clinically sound manner.

No. PWNHealth is not a reseller or direct distributor of lab testing.

Many states require both laboratory and provider to report positive tests. Enzo and PWNHealth are required by law to report any positive COVID-19 and sexually transmitted diseases, such as chlamydia, gonorrhea, HIV, hepatitis, or syphilis to state or local health departments. You may be contacted to discuss who you’ve been in close contact with. It may be helpful to start thinking of the people you were in close contact with before your symptoms started (or if no symptoms, 2 days before you had your test taken). If you have additional questions, please contact your local health department or visit the CDC website.

General

You can find an explanation of our tests on our website, but if you’re not sure which to choose, we strongly recommend speaking with your doctor. Enzo can’t tell you which tests to purchase.

Enzo offers testing you can purchase for yourself in all states except Arizona, Indiana, Oklahoma, Alaska, Hawaii, and Puerto Rico.

1. Start by finding the tests you are interested in purchasing

Browse our tests available for purchase, if you're looking for a specific lab test, you can also search for it.

2. Determine if a test is right for you and add it to your cart

Once you have found a test or group of lab tests you are interested in, add them to your cart.

3. Check out

If you already have a GoTestMeNow™ account, sign in; otherwise, register as a new customer. You must have a GoTestMeNow™ account if you want to purchase tests for yourself. If you are a new customer, do the following:

  1. Type in your personal information
  2. Type in your email address and create a password
  3. Review the terms and conditions
  4. Confirm your email and verify your identity (this must be done before your test can be ordered)
  5. Add your payment information to purchase your GoTestMeNow™ tests

No. You need to use your real name and information for your GoTestMeNow™ account. You must use your real identity. Using a false identity will impact Enzo’s ability to provide services to you. When you come to an Enzo Patient Service Center (PSC) location, we verify ID so that we know that the person who purchased the testing and the person who is present are the same.

No. Currently GoTestMeNow™ is only available for those 18 years or older.

In order to securely deliver your lab test results, you will need an account.

  1. Click Register
  2. Enter an email and password
  3. Type in your personal information
  4. Accept Terms and Conditions
  5. You will receive a registration email confirmation
  6. Click the link to verify your account

Use the following steps to retrieve your username:

  1. Click Sign in, and when you are on the Login page, click Forgot Username.
  2. Type the name and date of birth associated with your account.
  3. Click Submit.
  4. You will be sent an email that contains your username.

Use the following steps to reset your password:

  1. Click Sign in, and when you are on the Login page, click Reset Password.
  2. Type your username. You will be sent an email that contains a verification code. This verification code will only remain valid for 30 minutes.
  3. Type the Verification Code.
  4. Type your new password.

No, you don't need to schedule an appointment. Just walk in to any of our Patient Service Centers at your convenience during our scheduled business hours. Please bring your GoTestMeNow™ order number or a copy of your order details with you.

Once you have successfully purchased testing, a confirmation page appears. You will also receive a confirmation email which will provide the independent physician’s approval of the requested test before you visit a Patient Service Center for sample collection.

GoTestMeNow™ promo codes are codes that you can use to get a discount on your purchase.

You can use your promo code during the checkout process. At checkout, you can type in and then apply your promo code. Your price will then be updated to reflect the discount.

You can only apply 1 promo code per purchase.

Promo codes must be entered during checkout. They cannot be retroactively added.

Sign the clipboard at the front desk. Please be prepared to present a valid photo ID and your GoTestMeNow™ order number or a copy of your order details.

You can get your results through GoTestMeNow™, our secure online patient portal. You will receive an email notification when your results are ready.

You will be the only one with access to your information and lab test results, with the exception of PWN in connection with the physician and related services that they perform. Your results, only when required by law, will be disclosed to the local state health department. Your results will not be shared with your primary doctor unless you decide to share your results directly.

You will receive an email message when your lab test results are available on GoTestMeNow™. If you have a lab test result that requires prompt attention, it will be communicated to you by PWN before being sent directly to your GoTestMeNow™ account. In all circumstances, and in accordance with HIPAA requirements, you will receive your lab test results from us as soon as they are available, and no later than 30 days from the date of your request.

GoTestMeNow™ will provide test results. Enzo suggests you share your results with your doctor in order to make the best decisions for your health.

No. Services purchased through GoTestMeNow™ are the patient’s financial responsibility. Enzo is unable to bill your insurance (including Medicare or Medicaid) for lab testing purchased through GoTestMeNow™.

Yes, payment can only be made by credit or debit cards at the time of test selection. We accept all major credit cards.

Yes. We encrypt your credit card number, name, and address information.

If we were unable to perform a test that was requested, you will see a “Test Not Performed” (TNP) message on your result. You can provide another specimen for collection or be refunded the amount of the test. The fee from PWNHealth is non-refundable.

GoTestMeNow™ tests can be canceled prior to specimen collection. Once you visit an Enzo location and a specimen is collected, the cancel option will no longer be available.

Once a specimen is collected and a test is performed, a refund cannot be given.

Enzo offers testing you can purchase for yourself in all states except Arizona, Indiana, Oklahoma, Alaska, Hawaii, and Puerto Rico.

COVID-19 General

If you have been in close contact with someone who has COVID-19, you should self-quarantine for 14 days after your last close contact. Although 14 days is recommended, the CDC suggests that some individuals may be able to quarantine for a shorter period of time. Individuals without symptoms can end quarantine at day 10 without testing, or at day 7 if they receive a negative test result on day 5 or later. The length of time to quarantine may be decided by your state or local department of health. You should adhere to recommendations set forth by the department of health, as they may differ from the CDC’s guidelines.

You do not need to quarantine if you have had COVID-19 within the last 3 months, have recovered, and do not have symptoms.

You do not need to quarantine if you have been vaccinated, it’s been two weeks to three months since your last dose, and you do not have symptoms. However, you should still monitor for symptoms for up to 14 days after your exposure. Please follow the guidance provided by the Centers for Disease Control and Prevention (CDC).

Coronavirus disease (also called COVID-19) is an infection caused by SARS-CoV-2 (severe acute respiratory syndrome coronavirus), one of the most recently discovered types of coronaviruses. Those who have this disease may or may not experience symptoms, which range from mild to severe.

Symptoms may appear 2 to 14 days after being exposed to the virus. The most common symptoms include:

  • Fever
  • Cough
  • Shortness of breath or difficulty breathing

Cases of COVID-19 range from mild to severe. Some people who are infected don’t have any symptoms and don’t feel sick. Most people have mild symptoms. Visit the CDC website for more information about symptoms.

COVID-19 is very contagious. The risk of getting COVID-19 depends on many factors, including close contact with people who have symptoms of COVID-19. It is important to follow your federal, state, and local government guidance to protect yourself from exposure.

If you think you have been exposed, it is important to closely monitor for symptoms. Seek medical attention immediately if you develop severe symptoms, especially if you experience:

  • Severe trouble breathing (such as being unable to talk without gasping for air)
  • Continuous pain or pressure in your chest
  • Feeling confused or having difficulty waking up
  • Blue-colored lips or face
  • Any other emergency signs or symptoms

An antibody test checks to see if you’ve developed antibodies against COVID-19, which occurs after being exposed to the virus. Antibody tests do not show whether a person is currently infected. A molecular test checks for genetic material (viral RNA) produced by the virus. It determines if you’re currently infected and can spread COVID-19 to others.

You should get an antibody test if you’ve been previously exposed or believe you’ve been exposed to COVID-19 and want to see if you have developed antibodies. You should get a molecular test if you think you have an active COVID-19 infection.

No, antibody tests do not show whether a person is currently infected. Therefore, they should not be used in place of a molecular test to diagnose a current infection.

Yes, antibody tests can complement molecular tests by providing information about exposure and how the immune system responds to COVID-19 infections.

You do not need to do anything to prepare for the test. You do not need to fast or stop taking any medications before testing.

There is currently no treatment for COVID-19. Not all patients with COVID-19 will require medical attention, and most people recover within 2 weeks without any specific treatment. For severe cases, hospitalization and respiratory support may be required. For mild cases, treatment focuses on managing symptoms.

COVID-19 Antibody

There are three different types of antibodies: IgM, IgG, and IgA.

  • Immunoglobulin M (IgM) is usually produced as the body’s first response to an infection. However, for COVID-19, IgM antibodies are produced around the same time as IgG antibodies. Generally, IgM may provide short-term protection and can help tell if an individual has been recently infected.
  • Immunoglobulin G (IgG) is the most common type of antibody. It’s usually made several days to weeks after most infections. However, for COVID-19, IgG antibodies are produced around the same time as IgM antibodies. Generally, IgG remains in the body and may provide long-term protection against future exposure.
  • Immunoglobulin A (IgA) is found in the blood, sinuses, lungs, and stomach. Generally, IgA helps protect these areas from infection. However, it’s unknown what role these antibodies play in determining exposure or immunity to COVID-19. There is not enough evidence at this time to suggest that people who have these antibodies are protected against future COVID-19 infections. Visit the CDC website for further information.

Based on the most current research, antibodies develop around 1 to 3 weeks after infection from COVID-19. However, this varies by individual, and some people may take a longer time to develop antibodies.

Antibody tests do not show whether a person is currently infected. A molecular test is a more reliable indicator of current COVID-19 infection.

Yes, you can have antibodies from an asymptomatic COVID-19 infection. An asymptomatic infection is when you are infected but do not show any symptoms.

COVID-19 Molecular

The test can show a negative result even if you are infected with COVID-19*. This can happen if:

  • It is too soon for the test to detect the virus.
  • There was a problem with your sample or the test itself. No test is 100% accurate at all times.
  • If your results are negative and you’re having symptoms, continue to follow isolation precautions and ask your healthcare provider if you need further testing.
  • If your results are negative and you don’t have any symptoms, continue to monitor for any symptoms up to 14 days after your last possible exposure.

*Although the possibility is low, a false negative result should be considered if you have had recent exposure to the virus along with symptoms consistent with COVID-19.

This test can show a positive result even if you are not infected with COVID-19. This can happen if there was a problem with your sample or the test itself. These tests have been designed to minimize false positive results. If you are concerned about the accuracy of your results, ask your healthcare provider if you need further testing.

Indeterminate means that the test did not detect a clear positive or negative result. It was unable to accurately detect COVID-19. Your result could be indeterminate if:

  • You are infected with COVID-19 but the test was done too early to detect the virus, OR
  • There was a problem with the sample you provided or the test itself. It is recommended that you get retested or see a healthcare provider to discuss your result and confirm next steps. To get retested, please directly contact the company from which you ordered the test or ask your healthcare provider about testing recommendations.
Sexually Transmitted Diseases (STDs)

Sexually Transmitted Diseases or (STDs) are infections that are spread from one person to another. STD’s are very common and are usually spread during vaginal, anal, and oral sex. Unfortunately many people who have STD’s do not have any symptoms or do not show symptoms for long periods of time. STDs can lead to serious health problems without treatment, but the good news is that getting tested is easy. Many STDs are easy to treat with early detection. For more information please visit: www.cdc.gov/std.

Different sexually transmitted diseases (STDs) have different tests. The kind of test a person gets will depends on the type of STD, symptoms, medical history and his or her sexual history.

It is important to get tested for STDs because if left untreated they may cause serious health problems.

Consider getting tested if you:

  • Are sexually active
  • Have had unprotected sex
  • Have had multiple sex partners
  • Have shared injection drug equipment
  • You are experiencing symptoms of a sexually transmitted disease
  • You are entering into a new sexual relationship
  • You have received a notification from a previous partner that they are infected

For more information please visit https://www.cdc.gov/std/prevention/screeningreccs.htm